Troubleshooting Tutorials and Information

Despair.com (When your troubleshooting turns bad.)
Root Cause Analysis for Beginners
Root Cause Analysis (Definition)
Systematic Problem Solving Sequence
Troubleshooting Review
Troubleshooters.com

Tech Resources

AuditMyPc (Web Security Made Easy)
AutoIT Script (Freeware Windows automation language. It can be used to script most simple Windows-based tasks.)
BOFH Excuse Generator (What to tell your users the next time something breaks)
Computer Hope (Free computer help, has an excellent section on batch files.)
DABCC (Citrix and Terminal Server support.)
DLL Downloads
DNSStuff.com (Online lookup for MX records, reverse lookups, spam database testing and more)
DougKnox (Windows 95/98/Me/XP Tweaks and Tips)
DSLReports (Information and tools about high speed internet, measure your downstream and upstream speeds)
Eventid.net
Filext.com (Look up file extensions and the applications that are associated with them.)
Fireboxsupport .com
HDI (Help Desk Institute)
IANA TCP/IP Port Numbers
InfoTech Research Group (IT Research and Policies.)
Internet Firewalls, Frequently Asked Questions
IPGEO (Map IP address to Country, City, etc.)
JavascriptSource (Copy and paste java scripts for web development)
LANArchitect (Free articles and information for LAN design)
LazyAdmin.com (Your source for tips and tricks to help you manage and maintain your Windows infrastructure!)
Microsoft Events and Errors Database (From Microsoft, Find detailed message explanations, recommended user actions, and links to additional support and resources)
MXToolbox (Free E-mail diagnostices and MX record lookups)
NComputing (Multi user computing)
NetStumbler (Free wireless network analyzer)
Network World
NIST Computer Security Division (Computer security resource center)
NSA's The 60 Minute Network Security Guide  (First Steps Towards a Secure Network Environment)
NTP Public Services Project (NTP Network Time Protocol servers)
Optimize Guides (Guides to optimize Windows operating systems.)
Outlook Tips
PCBanter (Windows XP help forum)
PC Pitstop (Free web based online checkup and diagnostics)
PC Support Specialist Personality Profile
Petri IT Knowledgebase
RAID.com (Online interactive, animated RAID tutorial.)
RSS Compendium (RSS Feeds)
SANS.org (Computer and Information Security)
SlipStreaming Windows 2003 Server SP-1
Spectralink (Wireless 802.11 wi fi phones)
SpeedGuide.net (TCPOptimizer)
Spyware and Anti Spyware Resources
Sydi Project (Network documentation made easy)
Techrepublic (IT, network information, troubleshooting, planning guides, good resource for anyone managing a network)
Universal Service Administrative Company (Universal Service Fund (USF), which provides communities across the country with affordable telecommunication services.)
VisioCafe (Visio stencils for everything!)
Webopedia Port Numbers
WhatisMyIP.com (This web site gives you your public IP address.)
Windows 2003 Server and Exchange Advice
WindowsNetworking.com

Drivers

DriverGuide.com  (Look up drivers for hardware drivers all)
DriverZone.com
HelpDrivers.com
PCDrivers.com
WinDrivers.com

WatchGuard

AutoDoc (Automatic Watchguard Documentation)
Watchguard Made Simple
WatchGuard Online Technical Training

Microsoft Exchange Server

How to Move Exchange Server 2003 to New Hardware and Keep the Same Server Name
How to remove the first Exchange Server 2003 computer from the administrative group (How to move an Exchange Server to a new server)
MSExchange.org (Exchange Server Resource site)

Microsoft

Access-Based Enumeration (Free Microsoft utility that allows you to hide shares that users do not have access to.)
Best Practices for Shared Folders
Internet Information Services 6.0 Resource Kit
Microsoft's 10 Immutable Laws of Security
Microsoft Certified Professional Magazine
Microsoft Network Monitor 3.1
Microsoft Shared Computer Toolkit for XP (Powerful software tools for shared computers in schools, libraries, Internet cafes, and other public places.)
Microsoft Security at Home (Good tips for keeping your pc secure, good password tips)
Microsoft ® Windows Server ™ 2003 Performance Advisor (A free tool that helps you diagnose the root causes of performance problems in a Microsoft Windows Server 2003)
Redmondmag.com (Free magazine, The independent voice of the Microsoft IT Community.)
Technet Magazine (Free magazine about Microsoft Technologies)
Transferring Operations Masters Roles (For Server 2003)
Windows Installer Clean Up Utility (Removes damaged installation information from the Windows Installer Database.)

Windows SharePoint Services 3.0

Application Templates for Windows SharePoint Services 3.0 (From Microsoft)
CodePlex.com (Free SharePoint code and templates.)
Cornelius J. van Dyk's SharePoint Brain Dump  
Joel Oleson's Blog - SharePoint Land
Office and SharePoint Pro
Upgrading to Windows SharePoint Services 3.0
Upgrade Toolkit for Windows SharePoint Services Sites and Templates Guide (Upgrade your 2.0 sites and templates to 3.0)
Windows SharePoint Services 3.0 (Microsoft Office help site)
Windows SharePoint Services in Windows Server 2003
WSS Updates
Note: You should have Windows SharePoint Services 3.0 SP-1 Installed First
Infrastructure Update for Windows SharePoint Services 3.0: July 15, 2008

Windows SharePoint Services 2.0

Applications for Windows SharePoint Services 2.0 (Online examples of Microsoft's SharePoint Templates.)
Microsoft SharePoint Applications
Microsoft SharePoint Templates
Microsoft SharePoint Template for a Hospital
Microsoft SharePoint Template for a Doctor's Office

Windows SharePoint Services

How to Create a SharePoint Template
Microsoft Windows SharePoint Services Templates
Microsoft SharePoint Training
MSD2D (Site for SharePoint and Exchange Technologies)
SharePointSample.com
SharePoint University
WSS FAQ

End User Computer Training

Some of these sites have spyware/adware advertising, so be careful what you click on!

• LearnThat.com (Free online tutorials and courses.)
• Balloon Blast (Free typing training)
• Computer Training Tutorials
• Custom Solutions (Typing and Mouse tutorials)
• How Does a Computer Work? (Self paced tutorial on the basics of computers and Electronic Health Records)
• Learn2Type
• RapidTyping Tutor (Free download of free typing game.)
• Typing Test
• TypingPal

Technical Training

• KSource Online Learning
• Lynda.com

Tech Software

Advanced Installer (Free msi creator for distributing programs by Group Policy.)
Allway Sync (Free file and directory synchronization program.)
Analog (Free webserver log analyzer.)
Asset Navigator (Help Desk, Knowledge Base, inventory and asset tracking, purchase orders, software licensing and service contracts. The standard edition is just under $400)
Auslogics Disk Defrag (free tool that offers speedy defragmenting plus a disk map and disk use statistics.)
Belarc Advisor (Free download which inventories the hardware and software on your pc)
Cace Technologies (Home of WireShark and WinpCap, formerly Ethereal, a freeware packet sniffer.)
CCleaner (Free optimization and privacy tool.)
Cain and Abel (Freeware password recovery tool.)
CDBurnerXP (Free CD burner software.)
Cleanup! (is a powerful and easy-to-use application that removes temporary files created while surfing the web, empties the Recycle Bin, deletes files from your temporary folders and more.)
CodePlex (CodePlex is Microsoft's open source project hosting web site)
CPUID (Home of CPU-Z and PC Wizard, freeware System Information Programs.)
DeepBurner (Free CD burning software)
DistroWatch (Keep up on the latest distributions of Linux)
DriveImage XML (Image and Backup logical Drives and Partitions)
Event Sentry
Exchange Server Monitor
Fiddler (Fiddler is a HTTP Debugging Proxy which logs all HTTP traffic between your computer and the Internet.)
FlashDemoBuilder (Interactive demo and quiz builder.)
FreeMind (Freeware mind mapping software.)
GenControl (Free remote control software that requires no client software.)
ICSweep (a command-line utility to clear the Temporary Internet Files cache of ALL user profiles that are NOT in use when this command is executed.)
IeSpell (A free spell checker for Internet Explorer)
LanSweeper (Free, complete software, hardware, asset inventory of your windows network.)
LogMeIn (Free remote access to your home pc.)
ManagePC (ManagePC is an open source .NET application for PC management in Windows environments.)
Nessus (Free security scanner)
Net Send GUI (Plain and simple interface to net send.)
NT Tookit (Under Free Downloads, free NT tools, includes a Password Manager for resetting many user passwords on multiple machines.)
OCS Inventory NG (Open source automated inventory and deployment system)
PingPlotter (Graphical traceroute tool, the free version 1.20 works great.)
PrintFolder (Handy utility to print or save a list of files located in any folder.)
QCheck (Free network troubleshooting software)
RealVNC (Free open source remote control software)
Rename4U (Free software rename files in mass.)
Royal TS (Free utility to group and manage your terminal server connections.)
SpecOps GpUpdate (Free tool that remotely updates Group Policy Objects (gpupdate or secedit /refreshpolicy), remote restart, wake on lan (WOL) and remote shutdown)
SpectorSoft (Automatically record user activity on the Internet.)
SyncBack Freeware (Backup and Synchronize files.)
SysAid (Helpdesk and inventory software, free version for 100 pc's and two administrators)
SysInternals (Lots of free utilities, including NewSid, which allows you to copy and create new Sids.)
System Information for Windows (Freeware advanced System Information for Windows tool that gathers detailed information about your system properties and settings)
TCP Optimizer (The TCP Optimizer is a free, easy Windows program that provides an intuitive interface for tuning and optimizing your Internet connection.)
TightVNC (Free open source remote control software)
Ubuntu (Free Linux OS)
UltraVNC (Free VNC remote control software)
WhatsRunning (Explore and control processes, services, modules, IP-connections, drivers and much more through a simple to use free application.)
WildPackets (Free IP Subnet Calculator and IPCalc + for Palm)
WinDirStat (disk usage statistics viewer and cleanup tool)
Winfingerprint (Quick and simple network scanner)
Wink Tutorial and Presentation creation software, primarily aimed at creating tutorials on how to use software (like a tutor for MS-Word/Excel etc). Using Wink you can capture screenshots, add explanations boxes, buttons, titles, etc and generate a highly effective tutorial for your users.)
WinsockFix (Rebuilds TCP/IP after removing spyware/adware disables it)
ZipGenius (Freeware Zip utility)