Troubleshooting Tutorials and Information
Despair.com
(When your troubleshooting turns bad.)
Root Cause Analysis for Beginners
Root
Cause Analysis (Definition)
Systematic Problem
Solving Sequence
Troubleshooting Review
Troubleshooters.com
Tech Resources
AuditMyPc
(Web Security Made Easy)
AutoDoc
(Automatic firewall documentation for Watchguard.)
AutoIT Script
(Freeware Windows automation language. It can be
used to script most simple Windows-based tasks.)
BOFH Excuse Generator (What to tell your
users the next time something breaks)
Computer Hope
(Free computer help, has an excellent section on batch files.)
DABCC
(Citrix and Terminal Server support.)
DLL Downloads
DNSStuff.com
(Online lookup for MX records, reverse lookups,
spam database testing and more)
DougKnox
(Windows 95/98/Me/XP Tweaks and Tips)
DSLReports
(Information and tools about high speed
internet, measure your downstream and upstream speeds)
Eventid.net
Filext.com
(Look up file extensions and the applications
that are associated with them.)
Fireboxsupport .com
HDI
(Help Desk Institute)
IANA
TCP/IP Port Numbers
InfoTech Research Group
(IT Research and Policies.)
Internet
Firewalls, Frequently Asked Questions
IPGEO
(Map IP address to Country, City, etc.)
JavascriptSource
(Copy and paste java scripts for web development)
LANArchitect
(Free articles and information for LAN design)
LazyAdmin.com
(Your source for tips and tricks to help you
manage and maintain your Windows infrastructure!)
Microsoft Events and Errors Database (From
Microsoft,
MSExchange.org
(Exchange Server Resource site)
MXToolbox
(Free E-mail diagnostices and MX record lookups)
NComputing
(Multi user computing)
NetStumbler
(Free wireless network analyzer)
Network World
NIST Computer Security Division
(Computer security resource center)
NSA's The 60 Minute Network Security Guide
(First Steps Towards a Secure Network
Environment)
NTP Public
Services Project (NTP Network Time
Protocol servers)
Optimize Guides (Guides to optimize
Windows operating systems.)
Outlook Tips
PCBanter
(Windows XP help forum)
PC Pitstop
(Free web based online checkup and diagnostics)
PC Support Specialist Personality Profile
Petri IT Knowledgebase
RAID.com
(Online interactive, animated RAID tutorial.)
RSS Compendium
(RSS Feeds)
SANS.org
(Computer and Information Security)
SlipStreaming Windows 2003 Server SP-1
Spectralink
(Wireless 802.11 wi fi phones)
SpeedGuide.net
(TCPOptimizer)
Spyware and Anti
Spyware Resources
Techrepublic
(IT, network information, troubleshooting,
planning guides, good resource for anyone managing a network)
Universal Service
Administrative Company (Universal Service
Fund (USF), which provides communities across the country with
affordable telecommunication services.)
VisioCafe
(Visio stencils for everything!)
Webopedia Port Numbers
WhatisMyIP.com
(This web site gives you your public IP address.)
Windows 2003 Server and Exchange Advice
WindowsNetworking.com
Drivers
DriverGuide.com
(Look up drivers for hardware drivers all)
DriverZone.com
HelpDrivers.com
PCDrivers.com
WinDrivers.com
WatchGuard
AutoDoc
(Automatic Watchguard Documentation)
Watchguard Made Simple
WatchGuard Online Technical Training
Microsoft
Access-Based Enumeration (Free Microsoft
utility that allows you to hide shares that users do not have access
to.)
Best Practices for Shared Folders
Internet Information Services 6.0 Resource Kit
Microsoft's 10 Immutable Laws of Security
Microsoft Certified
Professional Magazine
Microsoft Network Monitor 3.1
Microsoft Shared
Computer Toolkit for XP (Powerful software
tools for shared computers in schools, libraries, Internet
cafes, and other public places.)
Microsoft Security at Home (Good tips for
keeping your pc secure, good password tips)
Redmondmag.com
(Free magazine, The independent voice of the
Microsoft IT Community.)
Technet Magazine
(Free magazine about Microsoft Technologies)
Windows
Installer Clean Up Utility (Removes damaged
installation information from the Windows Installer Database.)
Windows SharePoint Services 3.0
Application Templates for Windows SharePoint Services 3.0
(From Microsoft)
CodePlex.com
(Free SharePoint code and templates.)
Joel Oleson's Blog -
SharePoint Land
Office and SharePoint
Pro
Upgrading to Windows SharePoint Services 3.0
Upgrade Toolkit for Windows SharePoint Services Sites and Templates
Guide (Upgrade your 2.0 sites and templates to
3.0)
Windows SharePoint Services 3.0 (Microsoft
Office help site)
Windows SharePoint Services in Windows Server 2003
Windows SharePoint Services 2.0
Applications for Windows SharePoint Services
2.0 (Online examples of Microsoft's SharePoint
Templates.)
Microsoft SharePoint Applications
Microsoft SharePoint Templates
Microsoft SharePoint Template for a Hospital
Microsoft SharePoint Template for a Doctor's Office
Windows SharePoint Services
How to Create a SharePoint
Template
Microsoft Windows SharePoint Services Templates
Microsoft SharePoint Training
MSD2D
(Site for SharePoint and Exchange Technologies)
SharePointSample.com
SharePoint University
WSS FAQ
End User Computer Training
Some of these sites have spyware/adware advertising, so be
careful what you click on!
Tech Software
Advanced
Installer (Free msi creator for distributing
programs by Group Policy.)
Allway Sync
(Free file and directory synchronization program.)
Analog (Free
webserver log analyzer.)
Asset Navigator
(Help Desk, Knowledge Base, inventory and
asset tracking, purchase
orders, software licensing and service
contracts. The standard edition is just under $400)
Belarc Advisor
(Free download which inventories the hardware and software on
your pc)
Cace Technologies
(Home of WireShark and WinpCap, formerly Ethereal, a
freeware packet sniffer.)
CCleaner
(Free optimization and privacy tool.)
Cain and Abel
(Freeware password recovery tool.)
Cleanup! (is a powerful and easy-to-use
application that removes temporary files created while surfing the
web, empties the Recycle Bin, deletes files from your temporary
folders and more.)
CPUID (Home of
CPU-Z and PC Wizard, freeware System Information Programs.)
DeepBurner
(Free CD burning software)
DistroWatch
(Keep up on the latest distributions of Linux)
DriveImage XML (Image
and Backup logical Drives and Partitions)
Exchange
Server Monitor
Fiddler
(Fiddler is a HTTP Debugging Proxy which logs all HTTP traffic
between your computer and the Internet.)
FlashDemoBuilder
(Interactive demo and quiz builder.)
FreeMind
(Freeware mind mapping software.)
GenControl (Free remote control software that
requires no client software.)
ICSweep
(a command-line utility to clear the
Temporary Internet Files cache of ALL user profiles that are NOT in
use when this command is executed.)
IeSpell (A
free spell checker for Internet Explorer)
LanSweeper
(Free, complete software, hardware, asset inventory
of your windows network.)
LogMeIn
(Free remote access to your home pc.)
ManagePC (ManagePC
is an open source .NET application for PC management in Windows
environments.)
Nessus (Free
security scanner)
Net Send GUI (Plain and simple interface to
net send.)
NT Tookit
(Under Free Downloads, free NT tools, includes a
Password Manager for resetting many user passwords on multiple
machines.)
OCS Inventory
NG (Open source automated inventory and
deployment system)
PingPlotter
(Graphical traceroute tool, the free version 1.20
works great.)
Policy Maker Registry Extension (Point
and click custom registry policy)
PrintFolder
(Handy utility to print or save a list of files
located in any folder.)
QCheck
(Free network troubleshooting software)
RealVNC
(Free open source remote control software)
Rename4U (Free software rename files in mass.)
Royal TS
(Free utility to group and manage your terminal
server connections.)
SpecOps GpUpdate (Free tool that remotely
updates Group Policy Objects (gpupdate or secedit /refreshpolicy),
remote restart, wake on lan (WOL) and remote shutdown)
SpectorSoft
(Automatically record user activity on the Internet.)
SyncBack Freeware (Backup and Synchronize
files.)
SysAid
(Helpdesk and inventory software, free version for 100 pc's and
two administrators)
SysInternals
(Lots of free utilities, including NewSid, which allows you to copy
and create new Sids.)
System Information for
Windows (Freeware advanced System
Information for Windows tool that gathers detailed
information about your system properties and settings)
TCP Optimizer
(The TCP Optimizer is a free, easy Windows program
that provides an intuitive interface for tuning and optimizing your
Internet connection.)
TightVNC
(Free open source remote control software)
Ubuntu (Free
Linux OS)
UltraVNC
(Free VNC remote control software)
WhatsRunning
(Explore and control processes, services, modules,
IP-connections, drivers and much more through a simple to use free
application.)
WildPackets
(Free IP Subnet Calculator and IPCalc + for Palm)
WinDirStat
(disk usage statistics viewer and cleanup tool)
Winfingerprint
(Quick and simple network scanner)
Wink
Tutorial and Presentation creation software, primarily aimed at
creating tutorials on how to use software (like a tutor for
MS-Word/Excel etc). Using Wink you can capture screenshots, add
explanations boxes, buttons, titles, etc and generate a highly
effective tutorial for your users.)
WinsockFix
(Rebuilds TCP/IP after removing spyware/adware
disables it)
ZipGenius
(Freeware Zip utility)
PDF
CutePDF (Free
program to create PDFs out of common
software like Word, or other Windows Applications that uses
Windows Printers)
PdfCreator
(Free program to create PDFs out of common
software like Word, or other Windows Applications that uses
Windows Printers)
PDF-XChange Viewer
(Free PDF viewer, saves
forms.)
Bootable Utility CD's
Each of these download is an iso image. You need a CD burning
software such as Roxio, Nero, or
DeepBurner Free
to make a CD/DVD from these images. Here is an article about this,
How can I write (burn) ISO files to CD?
Bart's Preinstalled
Environment (BartPE) bootable live windows CD/DVD (Bart's
PE Builder helps you build a "BartPE" (Bart Preinstalled
Environment) bootable Windows CD-Rom or DVD from the original
Windows XP or Windows Server 2003 installation/setup CD, very
suitable for PC maintenance tasks.)
Knoppix (Knoppix is a bootable
CD which contains a collection of GNU/Linux software, automatic
hardware detection, and support for many graphics cards, sound
cards, SCSI and USB devices and other peripherals.
Good
article on using QTParted, a partition manager.)
Parted Magic
(Free Linux based disk partitioning programs)
Ultimate Boot CD for Windows
(UBCD4Win is a bootable CD which contains software
that allows you to repair/restore/diagnostic almost any computer.
All software included in UBCD4Win are freeware utilities for Windows)
Ultimate Boot CD
(Linux based bootable CD with many repair/diagnostic
utilities)
Virtual Server/PC Software
Microsoft Virtual PC
2007 SP-1 (Free virtual pc software.)
Microsoft Virtual Server 2005 R2 SP-1 (Free virtual
server software.)
VMWare (Free
virtual server)
Software
Epocrates Free Drug Guide and
MobileCME
(Free Drug Guide and MobileCME's for Pocket PC's and Palms)
Irfanview
(Free image viewer/editor)
Nursing
Calculators
Tech Purchasing
Ben's Bargains
(Bargains, Coupons, Freebies:)
BookPool
(Tech books at a good price)
CharityAdvantage
Consistent Computer
Bargains (Inexpensive software for non profit agencies,
Microsoft Charity Software)
Computer Discount Warehouse
(Government pricing for software, networking,
servers, firewalls, etc.)
Crucial
(Computer memory supplier)
CyberGuys
(Cables, fans, all sorts of parts for pc's and
networks)
Dell Deals' and
Coupons
Ebay (Lots
of good used equipment)
Insight
Laptopsforless
(PDA and other replacement batteries.)
National Association for the Exchange of Industrial Resources
(NAEIR)
(Low cost items for schools and non profits, you
pay the shipping.)
Mike Sandman
(Cabling and Telco supplies)
Milestek
(Network and Telco cabling tools and supplies)
PCSuperdeals
PCConnection
TechBargains.com
Techsoup.org (Inexpensive software for non-profit agencies)
Microsoft Charity Software
Consistent Computer
Bargains (Inexpensive software for non profit agencies,
Microsoft Charity Software)
Computer Discount Warehouse
(Government pricing for software, networking,
servers, firewalls, etc.)
PCConnection
(Microsoft Charity Software)
Techsoup.org
(Inexpensive software for non-profit agencies)
Free Anti Virus Scanners
Computer
Associates
GriSoft AVG
Kaspersky Antivirus
McAfee Free Scan
Panda ActiveScan
Symantec Security Check
Trend Micro Housecall
Spyware/Adware Sites
Blocking
Problem Parasites with a HOSTS file
Scumware
Spywareguide.com
Spywarewarrior
Spywareinfo
Free Stuff
FreeConferenceCall.com
HIPAA
HealthCare Marketplace
(Online store for health care management
professionals, lots of HIPAA products.)
http://www.hhs.gov/ocr/hipaa/ (Health information privacy FAQ's)
http://aspe.hhs.gov/admnsimp/ (Administrative Simplification in the Health Care Industry)
http://www.cms.hhs.gov/hipaa/hipaa2
(Health Insurance Portability and
Accountability Act (HIPAA) --- Administrative Simplification)
http://www.hipaa.org
http://www.hipaadvisory.com (Hipaa information)
Nebraska Hospital Association
NSNIP (The Nebraska Strategic National Implementation Process)
WEDI.org
HIPAA Security Rule
http://www.hipaadvisory.com/regs/finalsecurity/ (Final HIPAA security rule)
Center for Internet
Security
HIPAA Security Risk Assessment
OCTAVE Operationally Critical
Threat, Asset, and Vulnerability EvaluationSM)
Risk Analysis White Paper
SANS Security
Policy Project (Sample Security Policies)
Steps for Providers: HIPAA Gap Assessment/Risk Analysis
HMIS
HealthRightInc.org
Maine State
Housing Authority
Minnesota
Homeless Management Information System (HMIS)
National Human Services Data Consortium (Using technology and management information systems (or HMIS) to improve communication, partnerships and service delivery in homeless service
systems)
Health & Human Services
AllKidsCount
(National Technical Assistance Center fostering development of
integrated child health information systems.)
American Academy of Family Physicians
Every Child by Two
Illinois Department of Public
Health
Immunization Registry
Clearinghouse
Micromedex.com
(Care Notes, PDR Online and other electronic
healthcare resources)
Minnesota Council of Non-Profits
Nebraska Department of Health and
Human Services
Ohio Department of Mental
Health (The SOQIC initiative is working on
reducing costs, creating a standard information capture for
clients, and ensuring compliance with regulatory agencies.)
Pennsylvania Department of
Public Welfare
Robert Wood Johnson Foundation
(Dedicated to improving the health and healthcare of
all Americans)
United States Department of Health
and Human Services
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