Troubleshooting Tutorials and Information

Tech Resources

AuditMyPc (Web Security Made Easy)
BOFH Excuse Generator (What to tell your users the next time something breaks)
Computer Hope (Free computer help, has an excellent section on batch files.)
DABCC (Citrix and Terminal Server support.)
DLL Downloads
DougKnox (Windows 95/98/Me/XP Tweaks and Tips) (Look up file extensions and the applications that are associated with them.)
HDI (Help Desk Institute)
InfoTech Research Group (IT Research and Policies.)
IPGEO (Map IP address to Country, City, etc.) (Your source for tips and tricks to help you manage and maintain your Windows infrastructure!)
Microsoft Events and Errors Database (From Microsoft, Find detailed message explanations, recommended user actions, and links to additional support and resources)
NComputing (Multi user computing)
NIST Computer Security Division (Computer security resource center)
NSA's The 60 Minute Network Security Guide  (First Steps Towards a Secure Network Environment)
Optimize Guides (Guides to optimize Windows operating systems.)
Outlook Tips
PCBanter (Windows XP help forum)
PC Pitstop (Free web based online checkup and diagnostics)
PC Support Specialist Personality Profile
Petri IT Knowledgebase (Online interactive, animated RAID tutorial.)
RSS Compendium (RSS Feeds) (Computer and Information Security)
SlipStreaming Windows 2003 Server SP-1
Spyware and Anti Spyware Resources
Sydi Project (Network documentation made easy)
System Administrators Code of Ethics
Techrepublic (IT, network information, troubleshooting, planning guides, good resource for anyone managing a network)
Universal Service Administrative Company (Universal Service Fund (USF), which provides communities across the country with affordable telecommunication services.)
VisioCafe (Visio stencils for everything!)
Windows 2003 Server and Exchange Advice


Fireboxsupport .com (a site for networking professionals) (Online lookup for MX records, reverse lookups, spam database testing and more)
DSLReports (Information and tools about high speed internet, measure your downstream and upstream speeds)
IANA TCP/IP Port Numbers
Internet Firewalls, Frequently Asked Questions
LANArchitect (Free articles and information for LAN design)
MXToolbox (Free E-mail diagnostics and MX record lookups)
NetStumbler (Free wireless network analyzer)
NetSurveyor (Free 802.11 Network Discovery / Wi-Fi Scanner Tool)
Network World
NTP Public Services Project (NTP Network Time Protocol servers)
Spectralink (Wireless 802.11 wi fi phones) (TCPOptimizer)
TCPCatcher (Free java based TCP packet capture)
Webopedia Port Numbers (This web site gives you your public IP address.)
yougetsignal (Free web based networking tracing tools.)
Zenoss (Open source network network manager)


AutoDoc (Automatic Watchguard Documentation)
Watchguard Made Simple
WatchGuard Online Technical Training

Drivers  (Look up drivers for hardware drivers all)

Microsoft Exchange Server

How to increase the Exchange Server 2003 Service Pack 2 18-gigabyte database size limit
How to Move Exchange Server 2003 to New Hardware and Keep the Same Server Name
How to remove the first Exchange Server 2003 computer from the administrative group (How to move an Exchange Server to a new server) (Exchange Server Resource site)


Access-Based Enumeration (Free Microsoft utility that allows you to hide shares that users do not have access to.)
Best Practices for Shared Folders
GPOGuy (Source for Windows Group Policy Information and Utilities!)
Internet Information Services 6.0 Resource Kit
Microsoft's 10 Immutable Laws of Security
Microsoft Certified Professional Magazine
Microsoft Fixit
Microsoft Network Monitor 3.3
Microsoft Office Live Small Business (Free website and e-mail for a small business.)
Microsoft Steadystate Computer Toolkit (Free powerful software tools for shared computers in schools, libraries, Internet cafes, and other public places.)
Microsoft Security at Home (Good tips for keeping your pc secure, good password tips)
Microsoft ® Windows Server ™ 2003 Performance Advisor (A free tool that helps you diagnose the root causes of performance problems in a Microsoft Windows Server 2003) (Free magazine, The independent voice of the Microsoft IT Community.)
Registry Entries for the W32Time Service (How to get your DC to synch properly with an atomic clock.)
Technet Magazine (Free magazine about Microsoft Technologies)
Transferring Operations Masters Roles (For Server 2003)
Windows Installer Clean Up Utility (Removes damaged installation information from the Windows Installer Database.)

End User Computer Training

Some of these sites have spyware/adware advertising, so be careful what you click on!

Technical Training

Tech Software

10 Free Tools for Systems Administrators
Advanced Installer (Free msi creator for distributing programs by Group Policy.)
ADRecycleBin (Find and restore deleted AD objects)
Allway Sync (Free file and directory synchronization program.)
Analog (Free webserver log analyzer.)
Asset Navigator (Help Desk, Knowledge Base, inventory and asset tracking, purchase orders, software licensing and service contracts. The standard edition is just under $400)
Auslogics Disk Defrag (free tool that offers speedy defragmenting plus a disk map and disk use statistics.)
AutoIT Script (Freeware Windows automation language. It can be used to script most simple Windows-based tasks.)
Belarc Advisor (Free download which inventories the hardware and software on your pc)
Cace Technologies (Home of WireShark and WinpCap, formerly Ethereal, a freeware packet sniffer.)
CCleaner (Free optimization and privacy tool.)
Cain and Abel (Freeware password recovery tool.)
CDBurnerXP (Free CD burner software.)
Cleanup! (is a powerful and easy-to-use application that removes temporary files created while surfing the web, empties the Recycle Bin, deletes files from your temporary folders and more.)
CodePlex (CodePlex is Microsoft's open source project hosting web site)
CPUID (Home of CPU-Z and PC Wizard, freeware System Information Programs.)
DeepBurner (Free CD burning software)
Diskeeper (Provides tips on defrag, explains why it is important and provides links to additional in-depth articles on the subject)
DistroWatch (Keep up on the latest distributions of Linux)
DriveImage XML (Image and Backup logical Drives and Partitions)
Event Sentry
Exchange Server Monitor
Fiddler (Fiddler is a HTTP Debugging Proxy which logs all HTTP traffic between your computer and the Internet.)
FlashDemoBuilder (Interactive demo and quiz builder.)
FreeMind (Freeware mind mapping software.)
GenControl (Free remote control software that requires no client software.)
GFI Backup Home Edition 2009 (Free backup software.)
ICSweep (a command-line utility to clear the Temporary Internet Files cache of ALL user profiles that are NOT in use when this command is executed.)
IeSpell (A free spell checker for Internet Explorer)
Izarc (Free file compression utililty)
LanSweeper (Free, complete software, hardware, asset inventory of your windows network.)
LogMeIn (Free remote access to your home pc.)
ManagePC (ManagePC is an open source .NET application for PC management in Windows environments.)
Nessus (Free security scanner)
Net Send GUI (Plain and simple interface to net send.)
NirSoft (Freeware password and network tools)
NT Tookit (Under Free Downloads, free NT tools, includes a Password Manager for resetting many user passwords on multiple machines.)
OCS Inventory NG (Open source automated inventory and deployment system)
OpenDNS (Free DNS servers.) (Free Photoshop like program for images.)
PingPlotter (Graphical traceroute tool, the free version 1.20 works great.) (PowerGUI, a graphical user interface and script editor for Microsoft Windows PowerShell!)
PrintFolder (Handy utility to print or save a list of files located in any folder.)
QCheck (Free network troubleshooting software)
RealVNC (Free open source remote control software)
Rename4U (Free software rename files in mass.)
Royal TS (Free utility to group and manage your terminal server connections.)
SpecOps GpUpdate (Free tool that remotely updates Group Policy Objects (gpupdate or secedit /refreshpolicy), remote restart, wake on lan (WOL) and remote shutdown)
SpectorSoft (Automatically record user activity on the Internet.)
SyncBack Freeware (Backup and Synchronize files.)
SysAid (Helpdesk and inventory software, free version for 100 pc's and two administrators)
SysInternals (Lots of free utilities, including NewSid, which allows you to copy and create new Sids.)
System Information for Windows (Freeware advanced System Information for Windows tool that gathers detailed information about your system properties and settings)
TCP Optimizer (The TCP Optimizer is a free, easy Windows program that provides an intuitive interface for tuning and optimizing your Internet connection.)
TightVNC (Free open source remote control software)
Ubuntu (Free Linux OS)
UltraVNC (Free VNC remote control software)
WhatsRunning (Explore and control processes, services, modules, IP-connections, drivers and much more through a simple to use free application.)
WildPackets (Free IP Subnet Calculator and IPCalc + for Palm)
WinDirStat (disk usage statistics viewer and cleanup tool)
Winfingerprint (Quick and simple network scanner)
Wink Tutorial and Presentation creation software, primarily aimed at creating tutorials on how to use software (like a tutor for MS-Word/Excel etc). Using Wink you can capture screenshots, add explanations boxes, buttons, titles, etc and generate a highly effective tutorial for your users.)
WinsockFix (Rebuilds TCP/IP after removing spyware/adware disables it)


CutePDF (Free program to create PDFs out of common software like Word, or other Windows Applications that uses Windows Printers)
PdfCreator (Free program to create PDFs out of common software like Word, or other Windows Applications that uses Windows Printers)
PDF-XChange Viewer (Free PDF viewer, saves forms.)

Bootable Utility CD's

Each of these download is an iso image. You need a CD burning software such as Roxio, Nero, or DeepBurner Free to make a CD/DVD from these images. Here is an article about this, How can I write (burn) ISO files to CD? (Boot disks for everything from MS-DOS 3.3 to Windows XP Professional)
AntiVir Rescue CD (Boot disks for everything from MS-DOS 3.3 to Windows XP Professional)
Bart's Preinstalled Environment (BartPE) bootable live windows CD/DVD (Bart's PE Builder helps you build a "BartPE" (Bart Preinstalled Environment) bootable Windows CD-Rom or DVD from the original Windows XP or Windows Server 2003 installation/setup CD, very suitable for PC maintenance tasks.)
BitDefender Rescue CD
Hiren's BootCD (Free, all purpose boot cd with many utilities.)
Knoppix (Knoppix is a bootable CD which contains a collection of GNU/Linux software, automatic hardware detection, and support for many graphics cards, sound cards, SCSI and USB devices and other peripherals. Good article on using QTParted, a partition manager.)
Offline NT Password & Registry Editor (Free utility to reset the password on an NT system.)
Parted Magic (Free Linux based disk partitioning programs)
Ultimate Boot CD for Windows (UBCD4Win is a bootable CD which contains software that allows you to repair/restore/diagnostic almost any computer. All software included in UBCD4Win are freeware utilities for Windows)
Ultimate Boot CD (Linux based bootable CD with many repair/diagnostic utilities)

Tech Purchasing

Ben's Bargains (Bargains, Coupons, Freebies:)
BookPool (Tech books at a good price)
Consistent Computer Bargains (Inexpensive software for non profit agencies, Microsoft Charity Software)
Computer Discount Warehouse (Government pricing for software, networking, servers, firewalls, etc.)
Crucial (Computer memory supplier)
CyberGuys (Cables, fans, all sorts of parts for pc's and networks)
Dell Deals' and Coupons
Ebay (Lots of good used equipment)
Laptopsforless (PDA and other replacement batteries.)
National Association for the Exchange of Industrial Resources (NAEIR) (Low cost items for schools and non profits, you pay the shipping.)
Mike Sandman (Cabling and Telco supplies)
Milestek (Network and Telco cabling tools and supplies)
PCConnection (Inexpensive software for non-profit agencies)

Microsoft Charity Software

Consistent Computer Bargains (Inexpensive software for non profit agencies, Microsoft Charity Software)
Computer Discount Warehouse (Government pricing for software, networking, servers, firewalls, etc.)
PCConnection (Microsoft Charity Software) (Inexpensive software for non-profit agencies)

Free Online Anti Virus Scanners

Computer Associates
GriSoft AVG
Kaspersky Antivirus
McAfee Free Scan
Panda ActiveScan
Symantec Security Check
Trend Micro Housecall

Spyware/Adware Sites

Blocking Problem Parasites with a HOSTS file

Web Programming

DeveloperTutorials (Java programming)
JavaScript Kit
JavascriptSource (Copy and paste java scripts for web development)
Regular Expression Library


23 Free Photography Ebooks
23 More Free Photography Ebooks
25 Photo Composition Tips
5 Photo Composition Tips
Composition Short Course
Depth of Field
Digital Camera Know-Hows (Lessons on digital photography)
Digital Camera Resources (Digital Camera reviews)
Digital Photography Magazine
Digital Photography Review
Digital Photography School
Eddie Soloway (From Kodak's web site)
Elements Village
Free Custom Shapes for Photoshop Elements
Free Custom Shapes for Photoshop Elements from Adobe
Guidelines for Better Photographic Composition
Hand Held Camera Trick
How to take the perfect Photo (
LifeHacker Guide to the Basics of Photography
Perspective in Photography
Photography BB Magazine (Free online photography magazine)
Photography Composition - An Introduction
Photoshop Elements User
Photoshop Elements Tutorials
Popular Photography Magazine
Steve's Digicams