IT Support Web Site
  • Good article on using QTParted, a free partition manager included in Knoppix, a bootable Linux CD.

EHR/IT Project Management

All EHR/IT Templates are on http://www.comhealth.org/templates_tools.htm

HIPAA Security Auditing

Security Group Membership Auditing with Exporter Procedure [Word] (11-07-05)
Exporter program [zip] (11-07-05)
Enable E-Mail Message Journaling with Microsoft Exchange 2003  

General Procedures and Guidelines

Workstation, Server and Network Maintenance Guidelines [Word] (02-24-08)
CleanTemp batch files for Network Maintenance Guidelines cleantemp.zip
Renaming an Account when an Employee Leaves [Word] (04-04-08)
Security Setup for Modify Files without Deleting [Word] (03-20-08)
Terminal Server Optimizations [Word] (02-24-08)
Terminal Server Group Policy Example [pdf] (02-24-08)
Terminal Server Speedup [zip] (02-24-08)
Terminal Server Printing Troubleshooting [Word] (02-07-06)
Terminal Server Printer Redirection Wizard tspdrw.zip
No Games Group Policy Object [pdf] (03-12-06)
No Internet Access Group Policy Object [pdf] (04-08-06)
My Documents Folder Redirection Fix [zip] (04-07-08)
Setup E-mail Notifications from Dell OpenManage [zip] (06-20-07)
Reconfiguring Your Dell RAID Array in OMSS [Word] (11-10-07)
Additional Account Info (Extra tab of information in Active Directory) [zip] (03-20-08)

Disaster Recovery

Backup Guidelines [Word] (04-21-07)
Backup Exec Restore and Test Restore Procedure [Word] (06-17-07)
Veritas Backup Exec 9.1 Installation Procedure [Word] (06-17-07)
Veritas Backup Exec 10.1 Installation Procedure [Word] (06-17-07)
Symantec Backup Exec 11.0 Installation Procedure [Word] (08-14-07)
Configure Backup Exec to respond Automatically to Alerts [Word] (11-27-06)
Using Microsoft Backup, Robocopy and BLAT to Backup Across the Network [zip] (07-13-07)
Backup Exec Disaster recovery of a local Windows 2000 or Windows 2003 computer [Word] (07-14-07)
Backup Exec Disaster Recovery for Exchange 2000 or 2003 [Word] (07-14-07)
Case Resolution for Active Directory Replication Issue after Main DC Restore, and Final Recovery [Word] (07-14-07)

Exchange Server and E-mail

Exchange Server 2003 Installation and Mail flow [Word] (02-21-08)
Exchange and Outlook Procedures and Tips [Word] (02-24-08)
Restrict Users from Sending and Receiving Internet E-mail with Exchange Server 2003 [Word] (03-17-08)
Holiday pst file for importing into Public Folder Calendar (Through the year 2012) [Holidays] (09-07)
Exmerge and Backup Exec Mailbox Security Setup [Word] (02-19-08)
Adding Events to Multiple Mailboxes using Exmerge [pdf]
Creating A Certificate For Outlook Web Access 2003 Using SelfSSL [pdf] (09-14-07)
Outlook Web Access, how to edit the logon.asp file after an Exchange update or Service Pack. Users will not have to type domain\username to logon, just the username. [pdf] (02-08-06)
SMTP Connectivity Testing with Telnet [Word] (01-29-08)
Mdaemon Mail Relay and LDAP Installation Procedures [Word] (03-18-07)
Mdaemon Training and Procedures [Word] (12-12-07)

Software Installation

Office 2003 Administrative Install Procedure [Word] (04-08-08)
Office 2003 Administrative Install Update Procedure [Word] (04-08-08)
Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats Group Policy Software Installation [Word] (04-09-08)
Troubleshooting Group Policy Managed Software Installation [Word] (04-08-08)
Adobe Reader 8.1.2 Group Policy Software Installation [zip] (04-08-08)
Symantec Corporate AntiVirus Installation [Word] (08-16-07)
Symantec AntiVirus Group Policy Software Installation [Word] (09-20-06)
Java Group Policy Software Installation [Word] (08-12-07)
Flash or Shockwave Group Policy Software Installation [Word] (04-11-08)
Windows SharePoint Services 2.0 Installation [zip] (08-16-07)
Windows SharePoint Services 3.0 Installation [zip] (05-10-08)
Automated CHKDSK and Defrag of Workstations [zip] (02-24-06)
Monthly Maintenance 1.0 (For servers and stand alone workstations) [msi] (01-24-07)
WSUS 3.0 Installation [Word] (09-29-07)

Help Desk and Project Management

Local IT Staff Orientation and Training [Word] (04-17-07)
IT Job Descriptions [Word] (04-07-07)
IT Staffing and Hours Policy [doc] (06-21-05)
Support Best Practices [Word] (06-07-04)
IT On Call Log [xls] (06-21-05)
Daily Schedule Work Priorities [Word] (11-01-05)
IT Employee Evaluation [Word] (03-21-06)
Employee Development Plan [Word] (03-16-06)
Individual Professional Development Plan [Word] (03-21-06)
Twelve Qualities of Successful Support Techs [pdf] (03-21-06)
10 Things You Should Know to Win Policy Acceptance [pdf] (01-26-06)
10 Ways to Get Your Help Desk Ready to Support a New Rollout [pdf] (04-04-06)
Avoid Six Deadly Implementation Mistakes [pdf] (01-22-05)
10 Things You Should Know about Project Management [pdf] (01-22-05)

Templates

Network Documentation Template [Word] (07-04-07)
Server Security Groups and Shares Template [Word] (11-25-05)
User and Workstation Setup Checklist [Word] (07-08-07)
User Meeting on Server Changes [Word]

Firewall

Watchguard Software/Firmware Upgrade Procedure [Word] (02-07-05)
How to Default a Watchguard Firebox 700 or x700 [Word] (03-13-05)
Watchguard MTU Size Issue with SOHO VPN (Fragmented packet issue, causes Terminal Servers to run slowly over VPN.) [zip] (09-14-07)
WAN Windows SharePoint Services Access [Word] (02-29-08)

Tools

Repair Internet Explorer in Windows 2000 Batch File RepairIEW2k
DCPC lets you change all local Administrator Passwords at once. dcpc1.zip
Per Machine Printer Installation GUI Per-Machine Printer GUI.zip

Sample Policies

Sample Network Security Policy [Word] (05-10-04)
Sample Password Policy with Server Settings [Word] (05-06-04)
Sample Email and Virus Security Policy [Word] (11-13-04)
Information Workers Security Handbook (Microsoft Solutions for Security (MSS) and Security and Business Technology (SBTU) teams put together a security guide and handbook for those who work with computers but are not IT professionals.) [Word]

End User Training

Protecting Your Passwords [PowerPoint] (04-28-04)
Information Security for End Users [PowerPoint] (06-07-04)
Basic User Skills Assessment [Word] 09-01-05)
Security Quiz [Excel] (06-14-04)

IT Training

Network Primer [Word] (08-10-04)
Firewall Basics (Watchguard Firebox System) [PowerPoint] (06-20-05)
How Hackers Attack Networks [PowerPoint] (06-07-04)
Layered E-mail Security [pdf] [Visio] (05-23-07)
IT Procedures Course Outline [Word] (07-14-07)
Server Training [Word] (07-14-07)
Workstation Training [Word] (07-14-07)
Disaster Recovery Training [Word] (07-14-07)

How to secure a wireless network

  1. Change the default SSID.
  2. Turn off the SSID broadcast.
  3. Turn on MAC filtering.
  4. Turn on Encryption, WEP (good) or WPA (Better)

Top 10 IT Certifications for 2008

Troubleshooting Tutorials and Information

Despair.com (When your troubleshooting turns bad.)
Root Cause Analysis for Beginners
Root Cause Analysis (Definition)
Systematic Problem Solving Sequence
Troubleshooting Review
Troubleshooters.com

Tech Resources

AuditMyPc (Web Security Made Easy)
AutoDoc (Automatic firewall documentation for Watchguard.)
AutoIT Script (Freeware Windows automation language. It can be used to script most simple Windows-based tasks.)
BOFH Excuse Generator (What to tell your users the next time something breaks)
Computer Hope (Free computer help, has an excellent section on batch files.)
DABCC (Citrix and Terminal Server support.)
DLL Downloads
DNSStuff.com (Online lookup for MX records, reverse lookups, spam database testing and more)
DougKnox (Windows 95/98/Me/XP Tweaks and Tips)
DriverGuide.com  (Look up drivers for hardware drivers all)
DSLReports (Information and tools about high speed internet, measure your downstream and upstream speeds)
Eventid.net
Filext.com (Look up file extensions and the applications that are associated with them.)
Fireboxsupport .com
HDI (Help Desk Institute)
IANA TCP/IP Port Numbers
InfoTech Research Group (IT Research and Policies.)
Internet Firewalls, Frequently Asked Questions
IPGEO (Map IP address to Country, City, etc.)
JavascriptSource (Copy and paste java scripts for web development)
LANArchitect (Free articles and information for LAN design)
LazyAdmin.com (Your source for tips and tricks to help you manage and maintain your Windows infrastructure!)
Microsoft Events and Errors Database (From Microsoft, Find detailed message explanations, recommended user actions, and links to additional support and resources)
MSExchange.org (Exchange Server Resource site)
MXToolbox (Free E-mail diagnostices and MX record lookups)
NComputing (Multi user computing)
NetStumbler (Free wireless network analyzer)
Network World
NIST Computer Security Division (Computer security resource center)
NSA's The 60 Minute Network Security Guide  (First Steps Towards a Secure Network Environment)
NTP Public Services Project (NTP Network Time Protocol servers)
Optimize Guides (Guides to optimize Windows operating systems.)
Outlook Tips
PCBanter (Windows XP help forum)
PC Pitstop (Free web based online checkup and diagnostics)
PC Support Specialist Personality Profile
Petri IT Knowledgebase
RAID.com (Online interactive, animated RAID tutorial.)
RSS Compendium (RSS Feeds)
SANS.org (Computer and Information Security)
SlipStreaming Windows 2003 Server SP-1
Spectralink (Wireless 802.11 wi fi phones)
SpeedGuide.net (TCPOptimizer)
Spyware and Anti Spyware Resources
Techrepublic (IT, network information, troubleshooting, planning guides, good resource for anyone managing a network)
Universal Service Administrative Company (Universal Service Fund (USF), which provides communities across the country with affordable telecommunication services.)
VisioCafe (Visio stencils for everything!)
Webopedia Port Numbers
WhatisMyIP.com (This web site gives you your public IP address.)
Windows 2003 Server and Exchange Advice
WindowsNetworking.com

WatchGuard

AutoDoc (Automatic Watchguard Documentation)
Watchguard Made Simple
WatchGuard Online Technical Training

Microsoft

Access-Based Enumeration (Free Microsoft utility that allows you to hide shares that users do not have access to.)
Best Practices for Shared Folders
Internet Information Services 6.0 Resource Kit
Microsoft's 10 Immutable Laws of Security
Microsoft Certified Professional Magazine
Microsoft Network Monitor 3.1
Microsoft Shared Computer Toolkit for XP (Powerful software tools for shared computers in schools, libraries, Internet cafes, and other public places.)
Microsoft Security at Home (Good tips for keeping your pc secure, good password tips)
Redmondmag.com (Free magazine, The independent voice of the Microsoft IT Community.)
Technet Magazine (Free magazine about Microsoft Technologies)
Windows Installer Clean Up Utility (Removes damaged installation information from the Windows Installer Database.)

Windows SharePoint Services 3.0

Application Templates for Windows SharePoint Services 3.0 (From Microsoft)
CodePlex.com (Free SharePoint code and templates.)
Joel Oleson's Blog - SharePoint Land
Office and SharePoint Pro
Upgrading to Windows SharePoint Services 3.0
Upgrade Toolkit for Windows SharePoint Services Sites and Templates Guide (Upgrade your 2.0 sites and templates to 3.0)
Windows SharePoint Services 3.0 (Microsoft Office help site)
Windows SharePoint Services in Windows Server 2003

Windows SharePoint Services 2.0

Applications for Windows SharePoint Services 2.0 (Online examples of Microsoft's SharePoint Templates.)
Microsoft SharePoint Applications
Microsoft SharePoint Templates
Microsoft SharePoint Template for a Hospital
Microsoft SharePoint Template for a Doctor's Office

Windows SharePoint Services

How to Create a SharePoint Template
Microsoft Windows SharePoint Services Templates
Microsoft SharePoint Training
MSD2D (Site for SharePoint and Exchange Technologies)
SharePointSample.com
SharePoint University
WSS FAQ

End User Computer Training

Some of these sites have spyware/adware advertising, so be careful what you click on!

Tech Software

Advanced Installer (Free msi creator for distributing programs by Group Policy.)
Allway Sync (Free file and directory synchronization program.)
Analog (Free webserver log analyzer.)
Asset Navigator (Help Desk, Knowledge Base, inventory and asset tracking, purchase orders, software licensing and service contracts. The standard edition is just under $400)
Belarc Advisor (Free download which inventories the hardware and software on your pc)
Cace Technologies (Home of WireShark and WinpCap, formerly Ethereal, a freeware packet sniffer.)
CCleaner (Free optimization and privacy tool.)
Cain and Abel (Freeware password recovery tool.)
DeepBurner (Free CD burning software)
DistroWatch (Keep up on the latest distributions of Linux)
DriveImage XML (Image and Backup logical Drives and Partitions)
Exchange Server Monitor
Fiddler (Fiddler is a HTTP Debugging Proxy which logs all HTTP traffic between your computer and the Internet.)
FlashDemoBuilder (Interactive demo and quiz builder.)
FreeMind (Freeware mind mapping software.)
GenControl (Free remote control software that requires no client software.)
ICSweep (a command-line utility to clear the Temporary Internet Files cache of ALL user profiles that are NOT in use when this command is executed.)
IeSpell (A free spell checker for Internet Explorer)
Languard Network Security Scanner  (Excellent Free Network Scanner)
LogMeIn (Free remote access to your home pc.)
Nessus (Free security scanner)
Net Send GUI (Plain and simple interface to net send.)
NT Tookit (Under Free Downloads, free NT tools, includes a Password Manager for resetting many user passwords on multiple machines.)
OCS Inventory NG (open source automated inventory and deployment system)
PingPlotter (Graphical traceroute tool, the free version 1.20 works great.)
Policy Maker Registry Extension (Point and click custom registry policy)
PrintFolder (Handy utility to print or save a list of files located in any folder.)
QCheck (Free network troubleshooting software)
RealVNC (Free open source remote control software)
Rename4U (Free software rename files in mass.)
Royal TS (Free utility to group and manage your terminal server connections.)
SpecOps GpUpdate (Free tool that remotely updates Group Policy Objects (gpupdate or secedit /refreshpolicy), remote restart, wake on lan (WOL) and remote shutdown)
SpectorSoft (Automatically record user activity on the Internet.)
SyncBack Freeware (Backup and Synchronize files.)
SysAid (Helpdesk and inventory software, free version for 100 pc's and two administrators)
SysInternals (Lots of free utilities, including NewSid, which allows you to copy and create new Sids.)
System Information for Windows (Freeware advanced System Information for Windows tool that gathers detailed information about your system properties and settings)
TCP Optimizer (The TCP Optimizer is a free, easy Windows program that provides an intuitive interface for tuning and optimizing your Internet connection.)
TightVNC (Free open source remote control software)
Ubuntu (Free Linux OS)
UltraVNC (Free VNC remote control software)
WhatsRunning (Explore and control processes, services, modules, IP-connections, drivers and much more through a simple to use free application.)
WildPackets (Free IP Subnet Calculator and IPCalc + for Palm)
WinDirStat (disk usage statistics viewer and cleanup tool)
Winfingerprint (Quick and simple network scanner)
Wink Tutorial and Presentation creation software, primarily aimed at creating tutorials on how to use software (like a tutor for MS-Word/Excel etc). Using Wink you can capture screenshots, add explanations boxes, buttons, titles, etc and generate a highly effective tutorial for your users.)
WinsockFix (Rebuilds TCP/IP after removing spyware/adware disables it)
ZipGenius (Freeware Zip utility)

PDF

CutePDF (Free program to create PDFs out of common software like Word, or other Windows Applications that uses Windows Printers)
PdfCreator (Free program to create PDFs out of common software like Word, or other Windows Applications that uses Windows Printers)
PDF-XChange Viewer (Free PDF viewer, saves forms.)

Bootable Utility CD's

Each of these download is an iso image. You need a CD burning software such as Roxio, Nero, or DeepBurner Free to make a CD/DVD from these images. Here is an article about this, How can I write (burn) ISO files to CD?

Bart's Preinstalled Environment (BartPE) bootable live windows CD/DVD (Bart's PE Builder helps you build a "BartPE" (Bart Preinstalled Environment) bootable Windows CD-Rom or DVD from the original Windows XP or Windows Server 2003 installation/setup CD, very suitable for PC maintenance tasks.)
Knoppix (Knoppix is a bootable CD which contains a collection of GNU/Linux software, automatic hardware detection, and support for many graphics cards, sound cards, SCSI and USB devices and other peripherals. Good article on using QTParted, a partition manager.)
Parted Magic (Free Linux based disk partitioning programs)
Ultimate Boot CD for Windows (UBCD4Win is a bootable CD which contains software that allows you to repair/restore/diagnostic almost any computer. All software included in UBCD4Win are freeware utilities for Windows)
Ultimate Boot CD (Linux based bootable CD with many repair/diagnostic utilities)

Virtual Server/PC Software

Microsoft Virtual PC 2007 (Free virtual pc software.)
Microsoft Virtual Server 2005 R2 (Free virtual server software.)
VMWare (Free virtual server)

Software

Epocrates Free Drug Guide and MobileCME (Free Drug Guide and MobileCME's for Pocket PC's and Palms)
Irfanview (Free image viewer/editor)
Nursing Calculators

Tech Purchasing

Ben's Bargains (Bargains, Coupons, Freebies:)
BookPool (Tech books at a good price)
CharityAdvantage
Consistent Computer Bargains (Inexpensive software for non profit agencies, Microsoft Charity Software)
Computer Discount Warehouse (Government pricing for software, networking, servers, firewalls, etc.)
Crucial (Computer memory supplier)
CyberGuys (Cables, fans, all sorts of parts for pc's and networks)
Dell Deals' and Coupons
Ebay (Lots of good used equipment)
Insight
Laptopsforless (PDA and other replacement batteries.)
National Association for the Exchange of Industrial Resources (NAEIR) (Low cost items for schools and non profits, you pay the shipping.)
Mike Sandman (Cabling and Telco supplies)
Milestek (Network and Telco cabling tools and supplies)
PCSuperdeals
PCConnection
TechBargains.com
Techsoup.org (Inexpensive software for non-profit agencies)

Microsoft Charity Software

Consistent Computer Bargains (Inexpensive software for non profit agencies, Microsoft Charity Software)
Computer Discount Warehouse (Government pricing for software, networking, servers, firewalls, etc.)
PCConnection (Microsoft Charity Software)
Techsoup.org (Inexpensive software for non-profit agencies)

Free Anti Virus Scanners

Computer Associates
GriSoft AVG
Kaspersky Antivirus
McAfee Free Scan
Panda ActiveScan
Symantec Security Check
Trend Micro Housecall

Spyware/Adware Sites

Blocking Problem Parasites with a HOSTS file
Scumware
Spywareguide.com
Spywarewarrior
Spywareinfo

Free Stuff

FreeConferenceCall.com

HIPAA

HealthCare Marketplace (Online store for health care management professionals, lots of HIPAA products.)
http://www.hhs.gov/ocr/hipaa/ (Health information privacy FAQ's)
http://aspe.hhs.gov/admnsimp/  (Administrative Simplification in the Health Care Industry)
http://www.cms.hhs.gov/hipaa/hipaa2 (Health Insurance Portability and Accountability Act (HIPAA) --- Administrative Simplification)
http://www.hipaa.org 
http://www.hipaadvisory.com (Hipaa information)
Nebraska Hospital Association
NSNIP (The Nebraska Strategic National Implementation Process)
WEDI.org

HIPAA Security Rule

http://www.hipaadvisory.com/regs/finalsecurity/ (Final HIPAA security rule)
Center for Internet Security
HIPAA Security Risk Assessment
OCTAVE Operationally Critical Threat, Asset, and Vulnerability EvaluationSM)
Risk Analysis White Paper
SANS Security Policy Project (Sample Security Policies)
Steps for Providers: HIPAA Gap Assessment/Risk Analysis

HMIS

HealthRightInc.org
Maine State Housing Authority
Minnesota Homeless Management Information System (HMIS)
National Human Services Data Consortium (Using technology and management information systems (or HMIS) to improve communication, partnerships and service delivery in homeless service systems)

Health & Human Services

AllKidsCount (National Technical Assistance Center fostering development of integrated child health information systems.)
American Academy of Family Physicians
Every Child by Two
Illinois Department of Public Health
Immunization Registry Clearinghouse
Micromedex.com (Care Notes, PDR Online and other electronic healthcare resources)
Minnesota Council of Non-Profits
Nebraska Department of Health and Human Services
Ohio Department of Mental Health (The SOQIC initiative is working on reducing costs, creating a standard information capture for clients, and ensuring compliance with regulatory agencies.)
Pennsylvania Department of Public Welfare
Robert Wood Johnson Foundation (Dedicated to improving the health and healthcare of all Americans)
United States Department of Health and Human Services

 

  Hit Counter Revised: Saturday, May 10, 2008