IT support
General Procedures and Guidelines
| Workstation, Server and Network Maintenance Guidelines | [Word] (02-24-08) |
| CleanTemp batch files for Network Maintenance Guidelines | cleantemp.zip |
| Renaming an Account when an Employee Leaves | [Word] (04-04-08) |
| Terminal Server Optimizations | [Word] (02-24-08) |
| Terminal Server Group Policy Example | [pdf] (02-24-08) |
| Terminal Server Speedup | [zip] (02-24-08) |
| Terminal Server Printing Troubleshooting | [Word] (02-07-06) |
| Terminal Server Printer Redirection Wizard | tspdrw.zip |
| No Games Group Policy Object | [pdf] (03-12-06) |
| No Internet Access Group Policy Object | [pdf] (04-08-06) |
| My Documents Folder Redirection Fix | [zip] (04-07-08) |
| Setup E-mail Notifications from Dell OpenManage | [zip] (06-20-07) |
| Reconfiguring Your Dell RAID Array in OMSS | [Word] (11-10-07) |
| Additional Account Info (Extra tab of information in Active Directory) | [zip] (03-20-08) |
Disaster Recovery
| Backup Guidelines | [Word] (04-21-07) |
| Backup Exec Restore and Test Restore Procedure | [Word] (06-17-07) |
| Veritas Backup Exec 9.1 Installation Procedure | [Word] (06-17-07) |
| Veritas Backup Exec 10.1 Installation Procedure | [Word] (06-17-07) |
| Symantec Backup Exec 11.0 Installation Procedure | [Word] (08-14-07) |
| Configure Backup Exec to respond Automatically to Alerts | [Word] (11-27-06) |
| Using Microsoft Backup, Robocopy and BLAT to Backup Across the Network | [zip] (07-13-07) |
| Backup Exec Disaster recovery of a local Windows 2000 or Windows 2003 computer | [Word] (07-14-07) |
| Backup Exec Disaster Recovery for Exchange 2000 or 2003 | [Word] (07-14-07) |
| Case Resolution for Active Directory Replication Issue after Main DC Restore, and Final Recovery | [Word] (07-14-07) |
Exchange Server and E-mail
| Exchange Server 2003 Installation and Mail flow | [Word] (02-21-08) |
| Exchange and Outlook Procedures and Tips | [Word] (02-24-08) |
| Restrict Users from Sending and Receiving Internet E-mail with Exchange Server 2003 | [Word] (03-17-08) |
| Holiday pst file for importing into Public Folder Calendar (Through the year 2012) | [Holidays] (09-07) |
| Exmerge and Backup Exec Mailbox Security Setup | [Word] (02-19-08) |
| Adding Events to Multiple Mailboxes using Exmerge | [pdf] |
| Creating A Certificate For Outlook Web Access 2003 Using SelfSSL | [pdf] (09-14-07) |
| Outlook Web Access, how to edit the logon.asp file after an Exchange update or Service Pack. Users will not have to type domain\username to logon, just the username. | [pdf] (02-08-06) |
| SMTP Connectivity Testing with Telnet | [Word] (01-29-08) |
| Mdaemon Mail Relay and LDAP Installation Procedures | [Word] (03-18-07) |
| Mdaemon Training and Procedures | [Word] (09-15-08) |
| Move Mdaemon to a New Server | [Word] (09-15-08) |
Software Installation
| Office 2003 Administrative Install Procedure | [Word] (04-08-08) |
| Office 2003 Administrative Install Update Procedure | [Word] (04-08-08) |
| Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats Group Policy Software Installation | [Word] (04-09-08) |
| Troubleshooting Group Policy Managed Software Installation | [Word] (04-08-08) |
| Adobe Reader 9.4 Group Policy Software Installation | [Word] (10-12-10) |
| Adobe Reader 8.1.3 Group Policy Software Installation | [Word] (05-16-08) |
| Symantec Corporate AntiVirus Installation | [Word] (08-16-07) |
| Symantec AntiVirus Group Policy Software Installation (For clients) | [Word] (09-20-06) |
| Java Group Policy Software Installation | [Word] (08-21-10) |
| Flash Group Policy Software Installation | [Word] (08-21-09) |
| Windows SharePoint Services 2.0 Installation | [zip] (08-16-07) |
| Windows SharePoint Services 3.0 Installation, Optimization, and Troubleshooting | [zip] (08-29-09) |
| Automated CHKDSK and Defrag of Workstations | [zip] (02-24-06) |
| Monthly Maintenance 1.0 (For servers and stand alone workstations) | [msi] (01-24-07) |
| WSUS 3.0 Installation | [Word] (07-02-08) |
Help Desk and Project Management
| Local IT Staff Orientation and Training | [Word] (04-17-07) |
| IT Job Descriptions | [Word] (04-07-07) |
| IT Staffing and Hours Policy | [doc] (06-21-05) |
| Support Best Practices | [Word] (06-07-04) |
| IT On Call Log | [xls] (06-21-05) |
| Daily Schedule Work Priorities | [Word] (11-01-05) |
| IT Employee Evaluation | [Word] (03-21-06) |
| Employee Development Plan | [Word] (03-16-06) |
| Individual Professional Development Plan | [Word] (03-21-06) |
| Twelve Qualities of Successful Support Techs | [pdf] (03-21-06) |
| 10 Things You Should Know to Win Policy Acceptance | [pdf] (01-26-06) |
| 10 Ways to Get Your Help Desk Ready to Support a New Rollout | [pdf] (04-04-06) |
| Avoid Six Deadly Implementation Mistakes | [pdf] (01-22-05) |
| 10 Things You Should Know about Project Management | [pdf] (01-22-05) |
Templates
| Network Documentation Template | [Word] (07-04-07) |
| Server Security Groups and Shares Template | [Word] (11-25-05) |
| User and Workstation Setup Checklist | [Word] (07-08-07) |
| User Meeting on Server Changes | [Word] |
Firewall
| Watchguard Software/Firmware Upgrade Procedure | [Word] (02-07-05) |
| How to Default a Watchguard Firebox 700 or x700 | [Word] (03-13-05) |
| Watchguard MTU Size Issue with SOHO VPN (Fragmented packet issue, causes Terminal Servers to run slowly over VPN.) | [zip] (09-14-07) |
| WAN Windows SharePoint Services Access | [Word] (02-29-08) |
Tools
| Repair Internet Explorer in Windows 2000 Batch File | RepairIEW2k |
| DCPC lets you change all local Administrator Passwords at once. | dcpc1.zip |
| Per Machine Printer Installation GUI | Per-Machine Printer GUI.zip |
Sample Policies
| Sample Network Security Policy | [Word] (05-10-04) |
| Sample Password Policy with Server Settings | [Word] (05-06-04) |
| Sample Email and Virus Security Policy | [Word] (11-13-04) |
| Information Workers Security Handbook (Microsoft Solutions for Security (MSS) and Security and Business Technology (SBTU) teams put together a security guide and handbook for those who work with computers but are not IT professionals.) | [Word] |
End User Training
| Windows SharePoint Services 3.0 Designer and Administrator Training | [Word] (05-18-08) |
| Windows SharePoint Services 3.0 End User Training | [Word] (05-18-08) |
| Protecting Your Passwords | [PowerPoint] (04-28-04) |
| Information Security for End Users | [PowerPoint] (06-07-04) |
| Basic User Skills Assessment | [Word] 09-01-05) |
| Security Quiz | [Excel] (06-14-04) |
IT Training
| Network Primer | [Word] (08-10-04) |
| Firewall Basics (Watchguard Firebox System) | [PowerPoint] (06-20-05) |
| How Hackers Attack Networks | [PowerPoint] (06-07-04) |
| Layered E-mail Security | [pdf] [Visio] (05-23-07) |
| IT Procedures Course Outline | [Word] (07-14-07) |
| Server Training | [Word] (07-14-07) |
| Workstation Training | [Word] (07-14-07) |
| Disaster Recovery Training | [Word] (07-14-07) |
HIPAA Security Auditing
| Security Group Membership Auditing with Exporter Procedure | [Word] (11-07-05) |
| Exporter program | [zip] (11-07-05) |
| Enable E-Mail Message Journaling with Microsoft Exchange 2003 |
- Network Primer from HP
- Article on Securing Wireless Networks
- Warriors of the Net Video
- Good article on using QTParted, a free partition manager included in Knoppix, a bootable Linux CD.
How to secure a wireless network
- Change the default SSID.
- Turn off the SSID broadcast.
- Turn on MAC filtering.
- Turn on Encryption, WEP (good) or WPA (Better)